Ionel S Qsh

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Verified Reviewer
| map-marker Bucharest, Bucharest

Place the order

AUTOPAY - Place the order
AUTOPAY - Place the order - Image 2

hello, I also made a payment through you for a mosaic order, I would also like to know how many working days the order will take?

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Blair Onk

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Verified Buyer
| map-marker Buffalo, New York

Change bank account # for payment

AUTOPAY - Change bank account # for payment

I had to change my account and routing number. I need to provide you that new information.

I cannot do so as I have not received my new debt card. It will not arrive for atleast 10 days

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User's recommendation: Provide a live customer service representative

Blair Onk

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Verified Buyer
| map-marker Buffalo, New York

Change bank account # for payment

AUTOPAY - Change bank account # for payment

I had to change my account and routing #. I need to provide you that new information.

I need a debit card to use my bank account number. I won't be receiving it for 10 to 12 daysp

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User's recommendation: Provide a customer service representative to speak with in person

Skyelar Ybl
map-marker Huntington Beach, California

General questions

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They lie about their rates on their website! Took 20 minutes and the runaround to get me to a sales agent that told me they mislead customers on their website to get them to call and apply.

Advertising sub 5% rates on Auto loans w/best credit.

Found out from the agent that their best rate is 7.5% for FICO above 750! No deal there!

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User's recommendation: Do not deal or interact with this company…Buyer beware!

Rashif U

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I have not get my order

AUTOPAY - I have not get my order

I pay the amount for telegram subscription 319 in Indian rupees but I didn't get subscription please make it please

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Loss:
$319

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Temple, Texas

Over with draw

On June I have been called to disconnect my service because Im moving to another location, I set up autopay monthly $85.00 , but at July and August spectrum keeps continuing with draw my money in my account, which adeady been canceled, July and Augusttotal $170.00 please refund my money immediately thank you

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User's recommendation: Be honest with faithful customer

Thomas B Dki

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Verified Reviewer
| map-marker Mornant, Auvergne Rhône-Alpes

They didn't pay off the original loan. They kept all the money .

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AUTOPAY - They didn't pay off the original loan. They kept all the money .

Was not paid off 3 months after we signed paperwork. As of today 7/25/22 STILL not paid original loan off.

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Loss:
$1316

Preferred solution: Deliver product or service ordered

User's recommendation: Run away. Hang up phone

Montoya Exh

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Verified Reviewer
| map-marker Tampa, Florida

Algo con mi cuenta

El problema es que tengo el pago de mi auto el 10 de este mes pero debido al huracán tuve gastos extras y quisiera ver si pudiera cambiar el pago del carro para el viernes 14 de octubre apreciaría mucho la ayuda

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Randy D Cas

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

Contract

1month ago I used you all to refinance my vehicle. I was told by the person who took care of my refinance to cancel my warranty that I had financed thru.

I did that. That it would be reimbursed and sent to me via check. After my loan was financed Ive been waiting. So I called my old lender and ask them.

They proceeded to tell me that they added that amount which was $1555.45 to my payoff. While I was on the phone with them they tell me that my vehicle still had a payoff balance of $10.00 if I didn't pay that today it was going up to $300 in the next week. You all should have cut a check to them for the total payoff somebody owes me $1555.45 for my extended warranty I cancelled and the $10.00 I had to pay to finish paying off my vehicle.

I talked to Karen Friedman I believe and she said it's out of her hands at this point. Somebody needs to give me some answers ASAP

Thank You

Randy Dye

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Loss:
$1565

Preferred solution: Get my warranty money back.

Sun4lrgirl_love

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Verified Reviewer
| map-marker Paducah, Kentucky

Stupid representatives

AUTOPAY - Stupid representatives
AUTOPAY - Stupid representatives - Image 2
AUTOPAY - Stupid representatives - Image 3
AUTOPAY - Stupid representatives - Image 4

I bought a car with a little bit bigger payment than I wanted so I thought I could get it refinanced. Autopay had refinance another car for me so I thought Id give them a call.

I talked to a guy named Jack and he told me if I got rid of the extended warranty which was included in the loan and was for about $3300 . And if I took that off my loan he would be able to get me refinanced.That took about six weeks and I told him it would take that long. There were also a couple of other things that were gonna happen in the mean time. Which I also told him about.

I had returned a car before I bought this car and that was going to show up on my credit report I knew that my score would drop. I warned him about that but he felt confident he could still get me refinanced. When I text him and told him that I had gotten that off of my loan he completely ignored me so I called a Autopay and another gentleman answered the phone by the name of Alex, he thought he could help me. Then he informed me there was nothing he could do and I said well why dont you text Jack for me and see what he has to say?

Jack said he was sorry but there was nothing he could do for me right now. And not to me personally but through Alex . So I ended up with the same payment and no extended warranty and there was no way for me file a complaint against that idiot I think he deserves to be fired after something like that ! And then I kept getting offers from a Autopay about refinancing my car so I called and one offer was for $50 less so there was another bank on my credit report was $50 I needed to reduce it by at least $100 then I got another prequalified offer and they wanted me to put down $11,000 !

And that offer was made with a soft pull I immediately said no and my application was canceled. Or so I thought. I get a notice from Experian that there was a hard pull done on my credit report. I look its from a credit union I text auto pay and ask them who gave you permission to do a hard pole somebody text me back and said you filled out an application I said it was just canceled!

she said well we have the right to do a hard pull.

what are these people doing are they nuts? I just said no to the offer why did they do a hard pull?

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User's recommendation: Don’t believe a word the people at Autopay tell you

Manish Y Rbj

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Verified Buyer

Auto debit stop request

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AUTOPAY - Auto debit stop request

Stop auto pay I have no idea for auto payment please stop and help me..

I never see to this type payment

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Preferred solution: Full refund

Koleman Vbg
map-marker Orlando, Florida

To pay off account

Charges for late fees and no one to talk to I need to pay all payments now to close the account and start over with another card thanks

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Preferred solution: Nothing just end this afterpay

User's recommendation: Highly recommend

Edward Z Xsc
map-marker Charlotte, North Carolina

Ripoff

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Auto-pay is the worst most disrespectful lying, conniving, *** refinance option anyone could ever possibly use.

They don't return phone calls they lie when you ask them specific questions. I was financing $7,300 with my Wells Fargo loan with auto pay when I got the amount of the loan from Pentagon Federal Credit Union it was for $7,800 without telling me auto pay charge me $500 on a loan I was only going to save $500 on over the term of the loan they say they disclosed it in the paperwork and they probably did and I probably initialed it but when specifically asked if they changed a fee they said noD

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Loss:
$400

Preferred solution: Full refund

User's recommendation: Don't use Autoay, total ripoff

Jean S Fre

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Verified Reviewer

They bait & switch, then fail to return calls & emails

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Updated by user Aug 11, 2019

After several communications that were not returned, I FINALLY got an email claiming that the mountain of paperwork I sent in over 3 months ago to remove the surprise $999 extended warranty from my loan was apparently lost due to "staffing changes" at the warranty company. I was told the paperwork was resubmitted.

So now what? I wait ANOTHER three months?

Original review Aug 04, 2019

Worst company I've dealt with in a while. I got my car refinanced with them and when it was done they had charged me $999 for a warranty I WAS NOT TOLD ABOUT.

Trying to cancel this overpriced warranty has been frustrating. They don't return emails, they don't return calls. Finally I got hold of someone who sent me forms to fill out and told me to wait 6 weeks to see the charge removed from my loan.

Well, that was 3 months ago, and nothing. STAY AWAY FROM AUTOPAY--THEY'RE SLIME!

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Loss:
$1300
Cons:
  • Surprise fees
  • Unreturned phone calls
  • Unreturned emails
Reason of review:
Problems with payment

Preferred solution: Return my surprise fees!

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